Providing customers and employees with adequate IT solutions can be hard for small businesses, especially because hiring a full-time IT team is expensive. For many companies, a managed service is the best solution. You’ll benefit from round-the-clock support without having to spend tens of thousands each month. Today, we’ll discuss what questions you should ask providers before signing up to managed IT services in Orlando.

3 Questions to Ask Before You Hire Managed IT Services

1. How Long Have You Been Providing Managed IT Services in Orlando?

For small businesses, the three criteria for hiring a technology partner are ease of use, price, and trustworthiness. To make sure the company you select can be trusted, you should ask them about their past. How long have they been serving the local area, and do some of their customers work in your industry?

Although much of this information can be found online, it’s always good to ask the service providers directly. They explain the company’s history to you and tell you what other businesses they’ve partnered with. What’s more, they can provide you with some testimonials or even with the contact details of their current and previous customers. That way, you can get a good idea of the service they provide and whether it’s right for you.

2. How Will You Improve Our Business and Increase Our Profits? 

Only around 50% of businesses survive past the five-year mark. If you’re considering taking on an extra expense, you have to make sure that it will increase your chances of remaining profitable and growing your business. Your managed IT services providers might explain that they can provide IT solutions to your customers and employees around the clock and therefore speed up your operations and improve your reputation and reviews. 

Another point your managed IT service providers might make is that their services will lower your costs. For small businesses, upgrading outdated infrastructure is the biggest reason why IT costs increase over time. When you use the managed IT company’s infrastructure, you don’t have to worry about keeping up to date, and you won’t spend so much money on upgrading your technological solutions because they will be outsourced.

3. How Do You Keep Up with Innovations in IT?

The IT world changes every year, so you have to adapt your services if you want to stay relevant. If you’re considering hiring IT support in Orlando, make sure the providers will help you meet your customers’ changing needs.

Good security solutions are particularly important because hackers and cybercriminals change their tactics frequently. Security software that was excellent a year ago might not adequately protect you now. The best managed IT service providers in Orlando make use of AI technology and machine learning to protect your business from cyberattacks.

Before you hire managed IT services, you should make sure that the providers have a good reputation, that they will increase your profits and reduce your ongoing costs, and that they will upgrade their technology and security systems regularly. The best way to find out more is to contact a provider directly and ask them directly. That way, you can judge whether their services are right for you.