Artificial Intelligence (AI) will now be going to have a huge impact on multiple areas. The most importantly AI service’s impact on the telecom industry is traffic classification, resource utilization, anomaly detection prediction, and network optimization along with the network synchronization. Moreover, it will also assist the smartphone with virtual assistants and bots.
AI services play an essential role in the telecom industry and typical research firms. And, AI services for the telecom, it is emerging as a gold mine with the endless opportunities to dig and make the profit. The AI, understand the new data pack to forecast the bandwidth and capacity of a network.
Artificial Intelligence work in the following domains in the telecom sector:
Customer Demand Identification for AI in Telecom Sector
Artificial Intelligence and Data Science identify the customer demand then give the exact results in terms of searching patterns of websites, the duration analysis of browsing the websites, social media activity track records like the choosing the right phone number, data packs, VoIP process, usage history of services and SMS success patterns. AI in the telecom industry provides its services in a more customized way at the right broadcasting platform.
Sentiment Analysis in Telecom
Artificial Intelligence in the telecom industry and Data Science provide reviews and news feeds from Social Media to the Telecommunication Industry that helps them to use this information for the analysis of the customer’s sentiment. They collect the information that shows a close insight to improve any Brand Image, identify a new revenue segment, monitoring of the social campaigns, tracking the Feedback of any new product and offer, to manage data of potential users and their concerns.
According to a study by Transparency Market Research (TMR), the global market for artificial intelligence is estimated to post an impressive 36.1% CAGR between 2016 and 2024, rising to a valuation of US$3,061.35 billion by the end of 2024 from US$126.14 billion in 2015.
5 Ways AI is Transforming the Telecom Industry
Automation
AI in the telecom industry will be going to help to create alerts and advice subscribers to the best plan for the virtual phone number.It will also be much more essential for creating a personalized and adaptive customer journey. Some of the emerging technologies like the IoT and cloud are pushing the networks to handle the higher volume of data, moreover making the automation necessary for better connectivity and planning.
Better Networks
AI in telecom industry based network applications such as the precision algorithms can offer intelligent telecom industry network optimization solutions. Therefore, AI technology will also lead to the evolution of self-optimizing, automatic and self-healing networks.
AI in the telecom industry will eliminate the need for a human as a controller. With the help of AI, the telecom industry network can decide on its own and also take the next course of action via various software and hardware solution, which are essential IoT solutions in a local phone number.
Better User Experience
The existing telecom industry processes such as network operations have been performed manually, which results in delays and errors that will negatively impact the customer experience. To resolve these issues, the business process in telecom can be automated with the help of AI in telecom industry capabilities like Natural Language Processing, Deep Learning, and Machine Learning.
Improved SDN
The need for the AI in the telecom industry to drive the automated operations will continue to grow as the network keeps on moving from being physical to being virtual. Software-Defined Networking(SDN) and network functions will be dependent on the automated processes to deliver the service agility and cost-efficiency.
Virtual Assistants
According to the report by the ABI Research by the end of 2022, Virtual Assistants will enable the telecom service providers to save around $1.2 billion on the customer care management, which results in a compound annual growth rate of 18% in the coming five years.
Intelligent Virtual Agents based on AI technologies, gain lots of traction in the telecom sector, which results in improved customer satisfaction and experience. Telecom providers have turned to virtual assistants in order to optimize processing of the wide range of support requests for billing inquiries, device settings, troubleshooting, billing inquiries, etc. AI-powered and supported assistants will handle all the service type questions and process transactions efficiently and at high speed.
Chatbots are able to handle the simplest requests because these are the most number of requests. Tasks more difficult will be solved by technical support.
