When you integrate your PMS with other programs like your internet booking engine, hotel channel management, or payment processing, it allows for easy communication and operation.

A large variety of operational activities can be managed, automated, and expedited by your hotel property management system, which should essentially be the heartbeat of your establishment. When you do PMS integrations, it provides a lot of benefits to the hotel business. 

For hotels to maintain their position as market leaders in the vast, contemporary online industry, two-way integration is a crucial instrument. The convergence of crucial departments including sales, front desk management, cleaning, payment processing, and revenue management is made possible by integration. We will explain the practical advantages of an integrated hotel property management system in this article.

1. ELECTRONIC KEYLOCK

An electronic lock interface streamlines access management and speeds up check-in using keycard solutions and mobile keys.

When the PMS is connected to a keycard lock system, keycards are controlled and encoded directly through the PMS, which also gives the lock system the necessary information (such as the room number, duration of the stay, etc.). To encode it, all you have to do is press a button and swipe the keycard.

By integrating your PMS with keyless entry technology (such as mobile keys or keypad locks), you may automatically transmit keys to guests’ smartphones upon check-in. In this scenario, the PMS communicates reservation information immediately to your keyless access solution, which creates a mobile key or keycode for the visitor and automatically activates and deactivates the key at check-in and check-out.

2. LOYALTY PROGRAMS

By automating the process of updating loyalty member account balances, integrating your PMS with your loyalty program software makes it easier to administer guest incentives by removing the need to manually duplicate data and cross-check between systems. 

3. REVENUE MANAGEMENT

Revenue management is significantly facilitated by the direct interface between your PMS and RMS (revenue management system), which streamlines the process of updating dynamic pricing to the PMS. The process is as follows: the PMS automatically pushes pricing and availability to the RMS, and the RMS changes the PMS’s list of accepted suggested rates.

4. ENTERTAINMENT SYSTEMS

The ability to automatically publish pay-per-view and Internet charges to guest folios through the integration of your in-room entertainment system with your PMS helps to reduce guest-disputed charges by removing the need for human entry.

5. SMART ROOM TECHNOLOGY

To provide smooth guest comfort and maximize energy savings, integrate your PMS with your smart room solution (or guestroom automation system). When integrated, the PMS sends reservation information to the smart room system, which then automatically initiates the proper room state for occupied and empty rooms (adjusting the temperature, turning on or off the lights, opening or closing the drapes, turning on or off TVs, etc.).