Unified communications (UC) is one of the most hyped topics in the call centre industry. If you believe some of the articles written about it, it’s poised to revolutionise how call centres operate. Our panel was questioned regarding how unified communications can enhance the contact centre.

Boost output and effectiveness

Every company strives to streamline processes and get rid of bottlenecks. When you do, productivity and efficiency significantly increase. UC-Workstation improves your staff’s ability to perform their duties. Time-consuming chores throughout the day, such as:

• being able to receive calls wherever you are
• Instead of using an endless email thread, teammates can quickly share files to work on projects together.
• Receiving communications, such as voicemail or faxes, directly in your email
• You can start video meetings with one click when pressing issues require an immediate solution.

By providing your team with this UC-Workstation by Blucalm, they can complete more tasks during the day and help resolve some communication issues you might be experiencing. What used to take days of back and forth can be resolved much more quickly when employees collaborate better with technology. Furthermore, you can buy it from Kickstarter

Improving customer service

The viability of any business depends on its capacity to provide better customer service and enhance customer satisfaction. However, your current communication methods may hurt your efforts to provide excellent customer service.

Employees can respond to customers wherever they are, thanks to UC-Workstation. Any device’s incoming calls, chats, or emails will be visible to them.

Simplifies cooperation

Silos among divisions and human delay are the causes of communication barriers for many firms. This may impact client relations, business operations, and the general productivity of your staff.

Teams from different departments may collaborate on projects thanks to UC-Workstation, which fills communication gaps. Therefore, UC streamlines collaboration, whether your sales and marketing team is preparing a new social media marketing campaign or your HR department has to share papers with employees.

UC- Workstation features instant messaging, HD video conferencing, SMS, charging, and other corporate phone system features.

A Remote Workforce’s Empowerment

Working from home has emerged as a successful concept for employers and employees in the 21st-century workforce. Hiring remote workers appeal to many in the workforce and enable you to recruit talent outside your metro area. You might need help with how to guarantee remote workers have the proper equipment, though.

Your remote workforce will have access to all forms of communication through UC-Workstation. The remote worker only needs an internet connection to connect to her network and access all the tools necessary to contribute effectively to the team.

The scale at Your Own Pace

UC-Workstation also has the benefit of being easy to scale as your business expands. This is only feasible with standard telephony with substantial investment and is neither quick nor simple. Since every communication medium will be integrated into a single interface, adding additional users and features is simple and self-explanatory.

So, do buy this UC-Workstation from Kickstarter if you want to use it to its full potential.