Customer service is big and getting bigger. There’s work for all, whether you’re new or seasoned. If you’re sharp and willing, you can climb fast. The skills you learn will serve you anywhere. Maybe you’ve handled customers before. Maybe you want a change and a steady wage. Either way, there’s good money in it if you know where to look. In this piece, we’ll lay out 15 best paying jobs in consumer services. You’ll see what they do, what they pay, and who hires for them. It’s a good place to start if you’re after work that matters and pays.
15 Best Paying Jobs in Consumer Services
1. Call center representative
National average salary: $38,527 per year
Main duties: A call center rep works in the line answering one call after another. They work in large spaces with people’s voices surrounding them. Some of the calls are incoming while others are outgoing. They stick to the script, listen actively and offer what the customer is seeking. If there is an issue, they solve it quickly. Sometimes, they sell something too.
2. Bank teller
National average salary: $37,640 per year
Main duties: Bank tellers work at counters and deal with cash. They welcome the customers, collect deposits, pay cash, transfer money, and cash cheques. They keep the numbers right. They operate the machines, handle the money and ensure that the amount of money tallies with the number of notes at the end of the shift.
3. Medical receptionist
National average salary: $41,895 per year
Main duties: Medical receptionists are usually stationed at the reception desk. They take calls, schedule appointments and inform patients when to come for their appointments. They welcome, register and manage forms. At times, they are paid and required to input information. The job is stable and the work must be accurate.
4. Flight attendant
National average salary: $41,563 per year
Main duties: Flight Attendents work in the air. They welcome the passengers, take them to their seats and assist in putting their bags away. They undergo safety drill and also feed the guests with foods and beverages. They maintain order and issue commands when there is trouble. During the breaks, they ensure all equipment is in order and tidy up the area. The sky is their workplace.
5. Patient coordinator
National average salary: $45,143 per year
Main duties: Patient coordinators are employed in hospitals and care homes. They communicate with patients and their families, discuss with them the treatment options and the prescribed medications. They communicate, they call, they ask, they want to know that everything is okay and proceeding as it should. When it is complete, they examine the outcome and then inform of what they discovered.
6. Client relations specialist
National average salary: $57,752 per year
Main duties: Client relations specialists maintain the satisfaction of the customers. They work for all types of companies. They receive calls, reply to emails, and interact with people in person. They read surveys, answer reviews, and collect feedbacks. Their role is to listen, mediate and assist the company to improve.
7. Concierge
National average salary: $48,955 per year
Main duties: A concierge is present at the reception desk. They welcome the guests, inquire about the reservation and ensure that every thing is in order. They are conversant with the hotel and its surroundings. It can be said that if a guest requires something, he or she is provided with it. They provide the information about food, entertainment and places of interest. They make table reservations, request for cars, and organize schedules.
8. Account coordinator
National average salary: $50,800 per year
Main duties: An account coordinator is engaged in administrative duties in the field of marketing. They benefit the stars – the account managers and the executives. They sign documents, sign contracts and ensure records are kept in order. They arrange meetings and monitor reports. It is a quick job, it is precise, and there is no room for error or omission.
9. Receptionist
National average salary: $52,541 per year
Main duties: Receptionists sit at the front. They greet people, answer questions, and listen to complaints. If someone needs help, they send them to the right person. They answer phones and handle small office tasks—printing, copying, filing. Sometimes, they check in visitors and hand out security badges.
10. Help desk analyst
National average salary: $54,589 per year
Main duties: A help desk analyst fixes tech problems. They help customers or coworkers with computers, software, and hardware. They take requests by phone, email, or live chat. They set up new gear, update programs, and make sure systems are secure. When something breaks, they find a way to fix it.
11. Member services representative
National average salary: $55,203 per year
Main duties: A member services rep works where people enroll—banks, gyms, insurance firms. They welcome the guests, respond to phone calls and ask questions. If there is an issue, they hear and relay it. They explain benefits and rules. At other times, they offer other related services or even deal with payments.
12. Technical support representative
National average salary: $59,029 per year
Main duties: Technical support reps fix problems. They are employed either as home-based employees or in call centers especially in internet or electronics firms. They accept phone calls, emails, and instant messages. They listen, solve problems, and get solutions. If the fix is not straightforward, they determine the course of action. At times, they also handle sales and refunds.
13. Client services manager
National average salary: $71,535 per year
Main duties: A client services manager works as a link between the customer and the team. They take care of complaints, inquiries and to ensure that the clients are satisfied. It is their responsibility to ensure that everything is in order. At times, they supervise a team of service representatives to ensure that all the members are working as required.
14. Service adviser
National average salary: $68,759 per year
Main duties: A service adviser is generally an employee of car dealership. They accept cars, schedule appointments, and discuss with clients on the issues with cars. They describe what is wrong and the time that it will take. They take bookings, receive payment and ensure that records are well kept. They ensure that the job is done to the best of their ability and to the satisfaction of the employer.
15. Front desk manager
National average salary: $77,049 per year
Main duties: A front desk manager supervises the front office of the hotel. They recruit, hire, train and supervise the employees including concierge, receptionists and night auditors. They make sure the environment is clean and friendly. In the case of a problem that a guest may have, they simply address the issue and sort it out. They are also capable of taking calls, confirming bookings and retrieving reservations.
Conclusion
Customer service involves much more lucrative jobs than the popular stereotypes might suggest. However, it can also offer you steady salary with a potential of growth. The customer service jobs we have listed are ideal for those people who like people or just need a break from jobs that require you to dispassionately look at numbers.
FAQs
Q1: What qualifications do I need for most customer service jobs?
It is also important to note that most of the jobs do not demand any form of certification and only call for a high school diploma and computer literacy. The real prerequisites? A spoonful of patience, conflict solving skills, and the energy to smile when the person wants to talk to the manager.
Q2: Is customer service work mostly remote these days?
Most of the positions are available for remote work, especially those that involve phone and online assistance. But, bank tellers, flight attendants and concierges must still be present physically. Even the conventional face-to-face jobs are gradually adopting the flexible working hours—just do not dare to offer the in-flight beverages without physically being present.
Q3: How do I handle difficult customers without losing my mind?
It is important to note that they are angry at the situation and not you as a person. Practice active listening. It is also important to use empathy statements even with those who are angry about policies written in 72-point font.
