A self-service kiosk can allow hotels to expedite a full range of guest interactions. From check-in to ordering services or making purchases, the right kiosk can provide a wider range of benefits than many hotels might expect.  

Automated Check-In 

Self check-in ensures that guests will be able to obtain a room more quickly and easily. A full-featured kiosk can handle everything from a walk-in guest seeking to book a room on the spot to those who have an existing reservation or who have made arrangements or payments prior to their arrival, all without the need for an employee interaction. For hotels that are struggling to make better use of a limited staff or that have received complaints from guests regarding the length of the existing check-in process, kiosks offering self check-in may provide an ideal solution.  

Information, Services and Purchases

There are always guests whose needs extend well beyond simply checking in. From room service and entertainment options to information regarding the hotel and surrounding areas, a full-featured kiosk can automate any number of guest interactions. Making it easier for customers to purchase from the gift shop, arrange transport or request services can allow hotels to more easily upsell their guests, manage a transaction or to ensure that customer satisfaction does not become an issue. Self-service machines that are able to run the best kiosk software can be used to meet any number of needs that guests may have.  

Ensuring an Enjoyable Stay

Hotels who fail to provide their guests with a superior level of service, convenience and assistance could be doing significant damage to their brand and reputation. Automated kiosks can be used to speed transactions and minimize wait times as well as ensuring that guests are able to access the services and assistance they require at any time, day or night. Using an automated check-in kiosk to augment a conventional front-desk or installing self-service kiosks in lobbies or by pools and elevators can help to ensure that every guest is able to enjoy a more pleasant stay.  

Key Features

The latest terminals and the best kiosk software make it easy for guests to check in or pay their bill upon departure. Self-service kiosks provide an easy way to order additional services or to upgrade an existing reservation. Automated kiosks can also provide useful information like weather forecasts, directions to popular destinations or details about the hotel itself. The information, services and other features that an automated self-service kiosk is able to offer can also be changed or upgraded without the need to train or instruct staff in new procedures. Efficient, adaptable and convenient, the right kiosk offers features and benefits that no hotel should overlook. 

Learning more about the advantages that automated kiosks are able to offer makes finding and selecting the right equipment and software options that much easier. From check-in to concierge services, full-featured kiosks can automate any number of hotel services in order to ensure that all guests are provided with a superior level of comfort and convenience.