We live in a globalized world that is constantly evolving. Companies must be prepared to adapt to this changing environment. In order to do so, they must use the right tools to facilitate their work flow. These systems and tools must be flexible, and need the ability to be modified later when necessary.
The way companies communicate internally and with their customers has always been key. But now, with the boom of online businesses, communication has become increasingly important. The use of a PBX telephone network to manage incoming and outgoing calls from companies is not a novelty. It is crucial for day to day business practices.
Traditionally, internal business phone systems were one of the major investment aspects of a company. This is because business phones required copper wire and physical landlines, which can be costly. These phone systems were not flexible or adaptable, since any kind of modification required a specialized technician.
Luckily, today we have services that are not only adaptable, but also virtual. Cloud PBX phone systems are completely flexible and adaptable to the specific needs of each company.
In this article we will explain why the cloud PBX is the best option for a telephone networking system.
What is a cloud PBX?
First of all, it is important to understand what is a cloud PBX. A cloud PBX is a telephone network system hosted in the cloud that is responsible for managing communications. It can manage these company calls in an efficient and personalized way. The PBX organizes and manages the calls that are made to the company phone number and distributes them among the other extensions of each agent depending on their pre established skills criteria. Because all of these personalizations and settings are stored in the cloud, you do not need to worry about hardlines or any installations.
Some companies also combine cloud PBX with WebRTC technology. WebRTC is an open source software powered by Google that allows you to receive and make calls through any device connected to the Internet. This allows the cloud PBX to be completely flexible since all calls can be received and made from anywhere in the world, and through any device that you prefer, such as your cell phone or laptop.
The cloud PBX can have numerous customizable features to give a high quality customer service and offer an image much more competent brand. Some of these features include:
- Welcome Greeting Messages
- Options menu
- Management of queues with music while callers are on hold
- Voicemail messages sent to your email
- Office Hours Configuration
- Transfers Between Extensions
- Call Statistics and Data
- Record Calls
What are the Advantages of the Cloud PBX Compared to Other Business Phone Systems?
No need to invest in phones or installations:
Working with webRTC allows extensions to be available on any device connected to the internet. So if you work with computers, you can receive and make calls through the computer from the browser, comfortably from any location. If you need to receive calls on your cell phone, just download a free app provided to you by your cloud PBX provider. You can now enjoy receiving and making calls from your extension by having the app on your phone. By just using your personal cell phone or your work computer, you won’t need any extra device to receive calls. The cloud PBX is used entirely through the internet.
Low maintenance:
By working through the cloud, you won’t have to worry about the maintenance of a physical equipment such as a landline phone for your desk. You also won’t have to worry about any additional cost for equipment maintenance. All the updates needed on your phone systems will be done automatically.
Adaptability:
As previously mentioned before, flexibility and adaptability to change is essential. The cloud PBX allows you to increase or decrease the amount of extensions depending on the needs of your company without the need of bulky reinstallations.
In addition, the features are fully customizable. You can change their configuration virtually at any time through a web browser. If at any time you need to change a setting, just contact your PBX provider or access the panel directly online where you can make changes in a matter of minutes.
Mobility:
Because it is a service that works through the Internet, you can access it from anywhere in the world. Additionally, since it is not linked to any one specific device, it doesn’t matter which device you choose. For example, if you are traveling, you can even access it from the hotel’s computer by opening up a web browser and logging into your account.
Voice sound quality:
The WebRTC has some codecs that adapt to the bandwidth being used, which allows the voice to be transmitted in a much more optimized way, depending on the strength of your internet connection. This is the evolution of IP technology, which offers clear communication and calls without any cuts, delays or annoying static.
Savings:
In comparison with other business phone network systems, the cloud PBX does not involve such an expensive investment. By not needing to purchase anymore equipment, nor having to hire someone to configure it, the service costs are significantly reduced.
These are just some of the main qualities of a cloud PBX virtual phone system. If you want a professional image that is personalized and committed to the needs of your customers, then the cloud PBX will be your new best friend in business.
