Managed IT services are perfect for SMBs who don’t rely on constant in-house technical support to succeed. Because, after all, you might run a small-but-thriving team and not require a technician to hang around eight hours a day, five days a week.
Therefore, it is much more cost-efficient to outsource your online support to a third-party provider who can provide you with the support you need and when you need it. They will be there to ensure that your online infrastructure is running at full capacity whilst providing you with round-the-clock technical support in the event of any problems!
But you must choose the best provider to ensure that they have you, your team and your website’s security and success close at heart.
With this in mind, here are five essentials that you must look out for when it comes to the best managed IT services Australia has to offer:
- Round-the-clock support
Thousands of Aussie online businesses cater to international demographics and yours is likely no different. However, what happens if your website were to experience a technical problem at an hour when you should be making big international sales?
This is where you will need a team who provide 24/7 technical support. What’s more, they should provide a quick response with a dedicated team and not outsource your call to a third-party provider. Round-the-clock technical support is the first indicator that your prospective provider has your website’s continued uptime and success close at heart!
- IT procurement
This is where your provider will research, select and implement the hardware and software your website needs to reach new levels of success. As your business and website become more successful, you will need to implement new technology to ensure your website keeps up with the demand from your growing demographic.
No website can remain stagnant to grow to new heights of success and your provider should understand this. As such, they should be able to provide an IT procurement service that utilises your online budget to the best effect. This will help ensure that your business enjoys continued success as your website receives more traffic.
- Backup & disaster recovery
Aussie business owners don’t need to think too many years back to remember some of the biggest online disasters our country has experienced. Some of our most instantly-recognisable organisations have fallen victim to disastrous security breaches in recent years and your website is no exception from future threats.
Therefore, your potential provider should offer comprehensive backup and disaster recovery to ensure you can access your critical information in the (typically unlikely) event of a cyberattack. They should not only offer data backups but also a disaster recovery plan to ensure that your website can be back up and running despite the attack’s intensity.
- Quality products
Your prospective provider should offer a host of products for you and your team to enjoy in the online environment. Their products should exist to help boost performance, productivity, resource allocation, security, task management and more.
They should also be able to assist you with implementing these products to ensure that you aren’t left stranded with unfamiliar software. This is all part of ensuring a comprehensive managed IT solution for business owners looking to streamline their operation.
- Team support
Your team shouldn’t have to struggle with any app, platform, product, search engine or other online element. Your provider should offer your team the support that will ensure that they are able to operate any products without racking their brains over it!
