Hotels used to be a place for eating and sleeping with little attention given to comfort and fun. This is no longer the case. There is an explosion in the usage of technology in running hotels. The services are automated, and bookings and reservations can be made online easily. Boutique hotels offer a fun and funky atmosphere for finding a destination within a destination. Technology has enabled hotels to offer total human comfort away from home.
To keep relevance and match the fast-growing boutique hotels in the city center, you must embrace the following best tech trends:
- Automating the Hotel Services
Hotels previously depended on the human effort to do all sorts of tasks. A person purely did picking customers’ orders to service. With automated services, the guest will place their orders using the hotel apps. This enables the guest to enjoy their comfort and focus their energy on doing other things.
Best hotel tech companies have various devices that can assist the hotel attendants in monitoring guests. If the guest wants to order something, they will communicate through the App, and the services will be offered. Automation makes work easier; it doesn’t interfere with the guests’ comfort. - Lite Guest Apps
You need a lite guest App that is compatible with the smartphone and tablets. This App will enable the guests to receive notifications about the hotel services and other bonus services. With the App, the guest can apply for room reservations and make payments.
Should the guest cancel their bookings, you can reschedule the empty rooms for those seeking admission to the hotel. The App will inform the guest of what the hotel offers and highlight the hotel itinerary and loyalty programs for regular customers. It works as a linked messaging platform so that every time a guest uses it, it sends an automated message to the hotel management. - Using a Smartphone as Door keys
This is a new development in the hotel and hospitality industry. It offers an exclusive experience to guests. When a guest checks in to the hotel, he is issued with a mobile card. This card will enable the guest to open his door and access other protected areas of the boutique hotel.
The card can be activated for only visitors that have checked in at a particular duration. With the card, you can easily access the gym because it is virtually scanned to permit access. The old system of being given a physical key no longer works. The card allows the guest to access their rooms. - Provision of Bandwidth
Life without the internet in these modern times can be frustrating. The rise in the usage of smartphones, laptops, and tablets require a corresponding reliable internet. The internet should be stable and broadened to ensure there is little congestion.
Most of the applications that the hotels currently use to make guests comfortable heavily rely on the internet. You must install a strong internet to enable your visitors to access the internet with ease. If the hotel is fitted with human sensors, the internet will enable them to sense there is somebody in the room. - Use of Artificial Intelligence
This is an incredible technology that enables Chatbots to communicate with the guest and give an instant reply throughout the day. This allows the hotel to have a few staff, and most of the tasks can be done by robots.
Interestingly, robots are soon leaving the computer and will start to speak to guests directly. Artificial intelligence is the next significant innovation in the boutique hotel industry that will give quick customer response. However, artificial intelligence will make the hotels self-service entirely when it is coupled with automation. - Virtual Reality
This technology will make the guest know what the room they have booked contains. The best tech hotel companies are using this technology to ensure the guest is content before arriving at the hotel.
As a hotel owner, you can consider using this technology to ensure guests reach their destination before physical check-in. The technology prevents guest work, and for booking to have taken place, the guest must have been convinced. Virtual reality allows guests to spin the globe before starting their journey. - Room Experience Sensors
The guest rooms should be fitted with temperature sensors that will help the guest to adjust accordingly. The sensors will collect essential data about guest living experience in terms of their preferred room temperature, the temperature of your water.
Besides, the sensors will dim the light when you enter the room and automatically switch them off when you leave. To cut the electricity cost, install a human sensor to ensure that electronic devices are off when there is nobody in the room. There should be voice sensors that open or close the window curtain. - Recognition Technology
This technology limits human contacts. The customer’s biometrics or face is used to authenticate the admission and check out procedures. With fingers already taken, the guest can proceed to the room without the door keys and use the fingerprint to access the room.
Recognition technology can allow the guest to make cashless payments. Biometrics also provides security, and in case of any problem, it is easier to trace the customer. Most of the best hotel tech companies in America are rapidly embracing recognition technology for a seamless experience and faster authentication. - Cyber Security
With the increase in hotel technology advancement, hotel owners must invest heavily in cybersecurity to protect their data. The client’s data should be protected against phishing and ransomware attacks. Besides, over-reliance on data in hotels makes them vulnerable to cybercrime.
As a result, boutique hotel owners need to put more IT, data protection, and cybersecurity training resources. The guest will trust the hotel and become return clients only if they are assured of their disclosed personal details security. - Contactless Transactions
It is the best tech that has trended for an extended period. It is quicker faster offers convenient means of making payments. The guest doesn’t need to walk with cash or cards. Also, it is compatible with most hotel loyalty programs that they implement.
With new emergencies like covid-19, contactless payments are conveniently better. Cash payments also enhance the guest’s security because nobody can know how much they have, unlike cash payments. Most luxurious hotels use this mode of payment. Should there be any delay, the system can quickly generate the report and follow the failed transaction.
To sum it up, technology is taking center stage in modernizing the operations of boutique hotels. With less than 100 guests at a time, the guest should have the fun of enjoying the uncrowded environment with fresh air.
The hotels should offer a maximum refreshing and energizing environment away from home. With big data, the hotels rely on communicating with their clients’ base. The hotels must train their personnel on cybersecurity—clients search for hotels where quality services, comfort, and security are guaranteed.
Since most boutique hotels are in the cities and leafy suburbs of the towns, the competition is very high, and customers will flock to your hotel when they have the surety that they can get value for their money. Artificial intelligence, robots, and Chatbots are quickly reducing the number of hotel workers. The best hotel tech companies look to give your boutique hotel a new facelift with the trending hotel technologies.
